Because we are a spam free service, allot of time and resources are spent in insuring that spam does not make it to your inbox. Our primary problem is with false positives. A false positive is when we mark a message as spam, although the end user desired to receive the mailing. Because our goal is to never have a false positive, we often times have to make a rule more liberal than we would like. For example, if a spammer constructs a mailing that resembles a good mailing by the spam servers, we have to tweak the rules without being too aggressive. This results in some spam getting through but allowing for all the good mail to be delivered to your inbox.
Unfortunately, this process isn’t perfect. Lately, we have had a growing number of reports of false positives. Because of this, we have made some changes. Rather than keeping a global quarantine of everybody’s spam, we have setup a spam folder for every customer. Mail destined for your inbox that the anti-spam servers marked as spam will be delivered to this folder. Here are two methods that allow you to view your spam folder.
- Login to the web based client at http://www.usermail.com/. Once logged in, you will see your spam folder in the left pane.
- Configure your email client to use IMAP. The IMAP server address is imap.usermail.com. This will give you readily access to your spam folder.
Mail in the spam folder will be stored for 14 days before being removed by the system.
Q: What happens if a message in my Spam folder isn’t spam?
A: Please forward these mailings as an attachment to abuse@usermail.com. Please place “Usermail FP” in the subject line. It’s very important to receive this mailing as an attachment in order to so that we can view all headers. This will allow us to modify the anti-spam rules.
We hope that this change will result in a better experience for Usermail.com customers.
Thank you for your time and patronage,
Brian F