Usermail.com WAP support
Dear Customer,
Because of the mobility of many of our customers, as well as the evolution of the cell phone, we felt it necessary to add WAP support to our list of features. I personally own a Treo 650 and have been unhappy since day one with the IMAP clients available for the Treo. The obvious answer was to install code in order to serve email to a WAP browser.
I have spent the last 2 weeks install demos and have finally decided on one that I like. Ironically, I tested many commercial products but was most pleased with pofhq-wapmail which is Open Source.
Please use this link to access the page: https://imap.usermail.com/wap/
If your WAP browser complains about the SSL certificate, you can use http://imap.usermail.com/wap/ instead
Please take a look and provide your feedback and comments.
Thank you,
Brian F.
April 25th, 2006 at 4:58 pm
Sorry this isn’t about WAP, but didn’t know where else to post, as using support email form (http://usermail.com/support.htm), I never even got a response in the last few years trying several times.
For the web IMAP interface, we recently got the new software than the last SquirellMail one, but either of them never ever handled multibyte charactors, so the web interface never became any useful to me, even with the new ones.
So, if you can make it somehow work with multibyte charactors (specifically Japanese charactors for me), it would be good.
Also, as for secure IMAP on port 993, I have said this several times through the web support form, but the certificate has been signed as ‘localhost’ instead of what it should be as ’secure.usermail.com’, and clients such as Mozilla Thunderbird keep alerting the wrong use of common name everytime I launch and can’t be turned off, and it’s quite annoying. So, if you can remake the certificate to match the host name of the mail server, it is good.
As this is a paying service, please at least respond to request or if there is a problem with the web support form, fix it. Using web form never worked me for years, zero response.
Thanks.
April 25th, 2006 at 6:41 pm
Dear customer,
I would have to agree with you that our response to support requests has not been the best and needs improvment. I have taken steps to insure all support requests are answered, even if it’s a simple yes or no answer.
I am looking over the issues you presented and will have a resolution to these issues ASAP.
Brian F
April 26th, 2006 at 7:35 am
sithgunner,
Please let me know if the cert complains today.
Brian
April 26th, 2006 at 7:05 pm
That was a nice quick fix.
It’s working fine.
It made me not to use SSL for this particular reason until now.
May 15th, 2006 at 2:02 am
I have one more obvious problem with the current IMAP.
The inbox and all folders work fine and can be viewed but in a single session, when I try to view more than 4 different folders, from the 4th one, it starts saying ‘cannot connect to IMAP server, exceeding maximum concurrent connection’.
It’s clear that the problem lies on the IMAP server configuration to how many concurrent connection a single user can make, so if you can fix that as well, then it’s nice to see the service will be without obvious problems.
I would have reported this on the web form, but I think it’s nice when users can also see the problem reported and don’t make 10 same reports to you, as well as might solve their problem by user discussion when the problem actually is on the customer side and not on usermail for other reports. Though I don’t think this place is right for discussions. Would be nice if you make a user forum.